Frequently Asked Questions

Welcome to the Culture Shock FAQ page! Here, we have compiled a list of frequently asked questions to help make your shopping experience with us as smooth as possible. At Culture Shock, we are passionate about providing our customers with the best selection of Pokemon cards and toys inspired by different cultures from around the world.

We accept various payment methods, including credit/debit cards, PayPal, and Google Pay.

No, we don't ship internationally.

  • Average processing times may vary based on seasonal volume. Processing typically ranges from 1-3 business days and transit times typically range 2-5 business days depending on the destination location (and barring any unforeseen delays due to weather, etc.).
  • Orders are shipped either through USPS, FedEx, UPS services, depending on the package and destination. Currently, customers are not allowed to choose a specific service at check-out.
  • We reserve the right to request signature delivery on any order.
  • You may return most new, unopened items within 30 days for a refund*. 
  • In order to maintain the integrity of our inventory, we do not accept returns of any trading card games (i.e. Pokemon, Digmon, Final Fantasy, Flesh and Blood, Magic, Yugioh, Dragon Ball Super, etc.).
  • We will provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). 
  • Email to discuss any returns

*A restocking fee 20% will apply and we do not cover the return shipping cost.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

  • Our mission is to provide the best prices we can right from the moment we put a product up for sale, therefore we do not price match other retailers.

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

  • Minor cosmetic paint issues


  • Email as soon as possible with the specifics of the change request and we will let you know how to proceed. Due to our fraud protection software and policy, we may not be able to change the address and might need to cancel the order so you can repurchase the item with the correct address.
  • Pre-Order delivery dates cannot always be guaranteed. New products typically are received one day in advance of the release date, barring any unforeseen manufacturer, distributor, or carrier delays.
  • We begin shipping as soon as possible once the pre-orders arrive to us, and delivery usually takes 2-5 business days depending on the shipping destination from Houston, Texas
  • As a default, orders will not ship until all items on that order are available.  We suggest putting pre-orders on separate orders from currently available items so that they can ship as soon as they are available.

If you have a question that is not answered here, please don't hesitate to contact us at