We accept various payment methods, including credit/debit cards, PayPal, and Google Pay.

No, we don't ship internationally.

• Average processing times may vary based on seasonal volume. Processing typically ranges from 1-3 business days and transit times typically range 2-5 business days depending on the destination location (and barring any unforeseen delays due to weather, etc.).

• Orders are shipped either through USPS, FedEx, UPS services, depending on the package and destination. Currently, customers are not allowed to choose a specific service at check-out.
• We reserve the right to request signature delivery on any order.

We have a 5-day return policy. The 5-day period begins once you receive your item. Any return request submitted after 5 days will automatically be denied.

To be eligible for a return, your item must be in the exact same condition in which you received it, completely unused, and in its original factory-sealed packaging. You must also have your order confirmation or receipt.

To request a return, please email support@cultureshockpcs.com. If your return is accepted, we will provide step-by-step instructions on how and where to send the product back to us. Return shipping is the customer’s responsibility.

All returns are subject to a 10% restocking fee due to the time required to process the return. This fee also accounts for the volatile nature of Japanese, Korean, and Chinese products, as market prices for these products can change daily.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

• Our mission is to provide the best prices we can right from the moment we put a product up for sale, therefore we do not price match other retailers.

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

• Minor cosmetic paint issues

Email support@cultureshockpcs.com

• Email support@cultureshockpcs.com as soon as possible with the specifics of the change request and we will let you know how to proceed. Due to our fraud protection software and policy, we may not be able to change the address and might need to cancel the order so you can repurchase the item with the correct address.

• Pre-Order delivery dates cannot always be guaranteed. New products typically are received one day in advance of the release date, barring any unforeseen manufacturer, distributor, or carrier delays.
• We begin shipping as soon as possible once the pre-orders arrive to us, and delivery usually takes 2-5 business days depending on the shipping destination from Houston, Texas

• As a default, orders will not ship until all items on that order are available.  We suggest putting pre-orders on separate orders from currently available items so that they can ship as soon as they are available.

If you have a question that is not answered here, please don't hesitate to contact us at support@cultureshockpcs.com